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FAQ


All first-year undergraduate students and freshmen living on campus are required to purchase the 7-Day Access Meal Plan.

All other undergraduate students (those who take 6 or more credit hours) will be enrolled in a $300 Flex Plan if they choose not to purchase a meal plan.

All other undergraduates have the option to purchase any of the dining plans offered.

Dining Dollars may be used at all Vol dining locations, including convenience stores. Dining Dollars roll over from fall to spring semester and you may add more at any time.

Add Dining Dollars.

You may use the $300 Flex Plan dollars for meals and snacks on campus.

These options are great when you need to grab a quick sandwich for lunch, have dinner with a friend, or want a soda or a snack between classes. The Flex Plan is accepted at all campus restaurants, POD Market/convenience stores, and retail dining locations.

At the end of the fall semester, you may leave unused dollars in your Flex Plan account, request a refund, or request the funds to roll over into your Vol Card account. At the end of the spring semester, Flex Plan dollars may be refunded or rolled into your Vol Card account. Flex Plan dollars do not stay on the Flex Plan from spring to fall.

If, at the end of the semester, you roll your funds into your Vol Card account, you will then be able to use the Vol Card dollars at participating Cumberland Avenue restaurants, any dining location on campus including POD Markets/convenience stores, or on campus at any campus store—including the Vol Shop—to pay for books, supplies, or apparel.

Students may request a refund or to roll over unused Flex dollars in to their VolCard account at the end of each term through the MyUTK portal.

Your VolCard dollar funds will not expire as long as you are enrolled at UT.

No, only VolCard dollars may be used. Dining Dollars and Flex Plan dollars are specifically for Vol Dining restaurants and retail dining locations on campus.

If you are a commuter you may purchase a meal option that would satisfy the new requirement. If you choose to not to purchase a meal plan but are enrolled in 6 or more credit hours, you will be enrolled in the Flex Plan.

Dining Dollars may be used for food purchases at all Vol Dining locations, including convenience stores, dining halls, and national brand retail restaurants on campus. Flex Plan dollars may be used for food purchases at all Vol Dining locations, including convenience stores, dining halls, and national brand retail restaurants on campus.

At the end of the semester you have additional options regarding your unused Flex Plan dollars. VolCard dollars may be used in all Vol Dining locations as well as at copiers, printers, vending machines, bookstore purchases, parking hang tags, and laundry facilities on campus. Students, faculty, and staff may now use their VolCard account at participating off-campus merchants for goods and services.

No, graduate students will not be required to enroll in the Flex Plan or purchase a meal plan.

No. Freshman commuters who choose not to purchase a meal plan will be enrolled in the Flex Plan. Freshmen commuters have the option to choose from any of the available dining plans.

Report your lost or stolen VolCard to the VolCard Office immediately, or call 865-974-3430. You may still use your dining account at Vol Dining locations if you can show proof of your identity (i.e.: your driver’s license) and we can verify that you have a meal plan in our system. We will issue you a meal pass that may be used at the PCB Café or the Southern Kitchen. You will need to visit the Vol Dining office in Presidential Court Building, Room 108, located at 1017 Francis Street on campus to receive your Meal Pass.

The Vol Dining office is open Monday—Friday, 8:00 a.m.–5:00 p.m. One Meal Pass will be issued per meal period. You will not be able to use your Dining Dollars until you either find your VolCard or have a new VolCard made.

Yes, the dining locations on campus accept cash, credit, Dining Dollars, Flex Plan dollars and VolCard dollars.

Meal plans are billed with tuition and may be covered by financial aid, grants, and or scholarships.

 

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